Track the parcel by identifier where the parcel is now. Russian Post: how to track a registered letter? Tracking a Russian Post parcel by name and address: where, how to track

Information about Russian Post

Hotline: 8-800-2005-888
Official website: pochta.ru/
Track your parcel: www.pochta.ru/tracking
Help: https://www.pochta.ru/support

How to track a Russian Post parcel

Surely everyone has come across how mail works at least once in their life. Sometimes you never cease to be amazed at the speed and reliability, but there are also moments when the parcel is still not there. It will help you find out where the long-awaited cargo is located. Package Tracking. This is a mail utility that helps identify the location, as well as find out the path traveled. If you don't know how track the parcel by number, Russian Post suggests the following steps:

Thus, just two simple steps will help solve the exciting issue.

What to do if tracking of postal parcels of the Russian Post failed?

We have compiled a list of the most common cases in which this situation is possible, as well as tips for solving them.

1. Too little time has passed. Postal workers sometimes simply do not have time to enter data into the database. It is also possible that the foreign parcel did not arrive in the country, therefore there is no information about it. We suggest you try again after a few days.
2. Any of the characters entered are incorrect. First of all, you should check the entered number, whether all characters are indicated, and whether all letters are written in Latin letters. If the answer to at least one of these points is “yes,” then correct it and repeat the process.
3. You wanted track your parcel from aliexpress, but there is no data about it in the system. Unfortunately, in such situations it is not uncommon that the seller from China decided to save a little and sent parcel without tracking number, and the reported character set is randomly generated characters. In this case, nothing can be done, all you can do is wait.

Brief information on Russian Post parcel numbers

It is no secret that different types of parcels have different appearance of the number. What does each of them mean? Let's figure it out.

1. Registered letters and small letters parcels within Russia have 14 digits in their body.
2. International shipments, as well as parcels and large packages contain 4 letters (2 at the beginning and 2 at the end), and 9 numbers between them. Only numbers starting with the letters V, R, L and C are available for tracking - they indicate the type of shipment. The last 2 letters are the sending country code (RU, US).
3. Ems tracking involves searching for a parcel following an expedited delivery route. Their number is almost identical to the international one, but always begins with the letter E.

We hope that our article will help you learn a little more about the procedure for identifying items and save time searching for them.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Founded in 2002, the national postal operator Russian Post provides a wide range of services. In addition to letters, bills and money transfers, nearly 300 million parcels are processed every year at 42,000 branches. Thanks to modern services, tracking of postal items is available to you, which means that now you can know exactly about all movements of the parcel at any stage of delivery.

Package Tracking

Checking the tracking of your parcel is very simple - you can do it online from your home computer or smartphone. You can track your parcel using the track number at any time, and also install a special application on your smartphone that allows you to check the status of the shipment at any time. An individual track number is assigned to each shipment after delivery is completed, from now on you can track the track for free at any time. If you made a purchase online, the track number will be visible on the order page, and if it is a package from a private person, you can track it using the receipt number. You can also track international postal items, which greatly facilitates purchases in online stores in other countries - the parcel will definitely not get lost and will arrive on time. It is worth paying attention to the fact that the track numbers of parcels from other countries differ from the numbers of Russian parcels - they contain Latin letters. Most foreign tracking numbers are recognized by the service, so, as a rule, problems with postal tracking do not arise. If you cannot track a postal item from abroad, then you can check the tracking of the parcel on the post office website of the sending country. As a rule, to deliver an order, transit routes through different countries are used, in each of which you can track your parcel.

Convenience for clients

Russian Post is trying to improve its service for customers as much as possible; now a resident anywhere in the country can use the mail search service. Jokes about Russian Post delivering packages after a year or not delivering them at all are no longer relevant - if the track is not tracked, a person can immediately contact the support service and the issue will be resolved as soon as possible. The transition to modern technologies has not only improved the work of the country's postal operator, but also increased customer confidence. Now anyone can track a parcel by number. In addition, Russian Post provides the opportunity to subscribe to changes in shipment status and receive automatic notifications by email every time a package changes location.

Maximum security

The ability to track the parcel reduces the risk of loss to a minimum. The service allows you to check your mail at any time, and if you have any questions, you can contact the hotline. If you cannot track the parcel, then at any post office you can submit an application to search for postal items. The system is thought out to the smallest detail; postal tracking is carried out both in Russia and in other countries. You can submit an application within six months from the date of sending; to do this, it is enough to present the check issued upon sending and an identification document. Nowadays, cases of lost parcels are extremely rare, but if this happens, you have the right to receive monetary compensation.

A modern service allows you to know about the status of your mail at any time, with it you will always be sure that the parcel will arrive at the right place. Applications, websites, alerts - all this makes mail operations as fast, convenient and safe as possible.